Community CPS is committed to providing a safe banking environment for our members. These useful tips will help to reduce the cost of fraud and provide peace of mind when conducting your financial affairs.

General Security Tips

• Sign new credit/debit cards immediately upon receipt. Destroy old cards once they have expired.
• Memorise your PIN (Personal Identification Number) do not keep it with your card.
• Report lost/stolen cards, chequebooks or passbooks immediately on (02) 6286 0555 or 1800 224 004 (after hours).
• Do not disclose your PIN/Password or confidential details to any person.
• If you receive a call from anyone claiming to be Community CPS staff requesting your PIN or Password, BE SUSPICIOUS as Community CPS staff will not call you and ask for these.
• Do not disclose your personal or account information over the phone unless you initiated the call.

Cheques

• Keep your chequebook in a safe and secure place.
• Never pre-sign cheques.
• When posting cheques in the mail, cross the cheque 'Not Negotiable' and where possible, send it in a plain envelope not a window faced envelope.
• Do not use pencil to write your cheques. Use a pen or felt tip pen.
• Refer to Community CPS Product Disclosure Statement (PDF 161KB) for more information on how to correctly complete cheques.

Credit and Debit Cards

• Keep your credit or debit card in sight during a transaction.
• PINs should be kept secure. Always memorise the PIN and never keep it with your card.
• Don’t tell anyone your PIN not even a Community CPS representative.
• When using your credit card to make purchases via the Internet, only deal with well known/reputable companies. Make sure that a padlock symbol appears in the right hand bottom corner of the web site indicating a secure operating environment.

Using ATMs

• Ensure that no one can observe you entering your PIN when using the ATM.
• Be discreet when withdrawing cash at an ATM.
• Do not accept advice or assistance from anyone you don't know. In particular do not act on advice from others to re-enter your PIN if it appears that your card has been captured by the ATM.

Internet Banking

• Always log in directly from your browser. This way you will avoid being sent to a false site.

Scams

We cannot list all of them, but as a rule of thumb if the offer seems too good to be true then it probably is.

• Be aware of other scams, such as spam e-mails, chain letters and persons purporting to be representatives of government departments, financial institutions or other businesses.
• Do not give or send your name, account details, copies of your passport, birth certificate or any other personal details to anyone other than for legitimate purposes.
• Be suspicious of any correspondence received from overseas where you have been advised to forward large sums of money or that you have won a prize.
•  Please click on the following links for useful and detailed information on email scams and internet fraud.
  
  http://www.asic.gov.au/fido/fido.nsf/
  byheadline/Scams+%26+Swindlers
  +portal?opendocument#warnings
  ASIC Basic warning page
  
  http://www.asic.gov.au/fido/fido.nsf/
  byheadline/Fraudulent+emails%3A
  +some+look+genuine?openDocument
  ASIC page for email scams
  
  http://www.accc.gov.au/content/index.phtml/
  itemId/274365
  ACCC advice on scams