We strive to deliver the highest possible level of service to all members. If you have any complaints, we will do our utmost to ensure that they are reviewed quickly and satisfactorily.
The Credit Union has its own internal dispute resolution procedures. These procedures have been set up to deal with any dispute concerning products or services provided to you. Any complaints/disputes should be first directed to the Supervisor/Manager of the relevant Business Unit. If the Supervisor/Manager is unable to resolve the complaint/dispute, you can then refer the matter to our Disputes Officer. The Credit Union aims to deal with and resolve your complaint within 10 working days.
Complaints/disputes in writing should be forwarded to:
The Disputes Officer
Community CPS
Locked Bag 1000
MAWSON, ACT 2607
or by email to cps@cpsact.com.au
If you are not satisfied with the results of the internal review of your complaint/dispute, you can request an independent review of the matter, by contacting the Credit Union Dispute Resolution Centre (CUDRC).
The CUDRC's contact details are:
| Telephone: | 1300 78 08 08 (toll free around Australia) |
| Fax: | (03) 9620 4446 |
| Email: | info@cudrc.com.au |
| Website: | www.cudrc.com.au |
| Mail: | The Credit Union Dispute Manager, CUDRC GPO Box 3A MELBOURNE VIC 3001 |
The Credit Union complies with the following codes of practice/conduct (and you can view and/or print a copy of them, by clicking on the document name below):
- Credit Union Code of Practice (pdf 74kb)
- EFT Code of Conduct
- Centrelink Code of Operation (pdf 59kb) (for Centrelink Direct Credit Payments)
If you require any further information about our complaint handling process, please telephone us on 02 6286 0555, email us at cps@cpsact.com.au, fax 02 62860560 or mail to Locked Bag 1000, Mawson, ACT 2607.
